Policies

   

  

PAYMENT METHODS

 Credit Card (PayPal)

 We do ask that all of our orders be placed online using PayPal.

 PRIVACY POLICY

Cookies

 In order to uniquely identify each customer, ReiPak uses cookies. A cookie is a file that is placed on your hard drive by the web browser. Cookies do not divulge any personal information about you, they are solely used as an identifier. In the case of ReiPak site, cookies allow us to keep track of things like what is in your shopping cart and who is logged in. In order to shop on our site, you must have cookies enabled!

 To find out how to enable your cookies, click on the link below. Find your browser type and follow the instructions!

 http://www.google.com/cookies.html

 Information Collection & Use

 ReiPak is the sole owner of the information that is collected from customers on this site. We do not share any information about you with third parties in any way.

 We use the information collected from you during the registration process (including but not limited to e-mail address, first name, last name, billing and shipping addresses) in a variety of ways to customize and optimize your shopping experience at ReiPak. Customer information is used to process orders, provide a personalized shopping experience for registered customers, send e-mail newsletters full of specials and helpful information to those who opt to receive them, and to monitor traffic patterns to improve our site's functionality and user-friendliness. We collect customer information with one goal in mind: Serving you to the best of our ability.

 Off-Site Links

 At ReiPak, we provide a large amount of food service related information. In order to view some of this information, you may be directed to a different web site. We are not responsible for the privacy practices or content of other websites. Be mindful if you are traveling off of ReiPak onto another website. If you have any concern about the other site's privacy policy, we urge you to read it's privacy practices.

 Registration

 At ReiPak, we allow our customers to register with us during the checkout process. Registration is not mandatory, but it is strongly suggested. By registering, you are able to access special sections of the site, such as the My Account section, where you can track current orders and view old ones. You can also update and change your billing and shipping information.

 All of the information we receive from you in the registration process is transmitted over a secure server and kept in a secure location. You can only access your information after logging in, which is done with a e-mail/password combination that you've created.

 SECURITY

 At ReiPak, we are committed to making your online shopping experience with us as successful and safe as possible. We employ the best security available on the net for transmitting your personal information: SSL. SSL safeguards your information and guarantees your privacy while ordering through our site. You can see SSL is being employed by the lock icon at the bottom of your screen and the 'https' in the address bar as opposed to the 'http' that is normally there.

Sharing Information

 At ReiPak, we may use outside companies to ship orders and to process credit card transactions. We only provide these companies with the appropriate and necessary information. They do not store, share, or retain this information in any way.

 Updating User Information

 There may come a time that you as a registered customer will need to correct or update your user information. This can be done via the My Account section of the site.

 PRODUCTS

 Image Policy

 We strive to provide the most accurate images of our products as possible. However, some product images may be difficult or impossible to obtain. In that case, we will use the closest representative image we can find for the product. These representative, illustrative images may show optional accessories or features, or may be an image of a similar product.

 Therefore, we recommend that you carefully read the product description. If you have any questions or concerns about a product even after reading the description and product literature, please contact us.

 RETURNS POLICY

 Returns for Commercial Shipping Addresses

 All regularly stocked items may be returned to us with a 20% restocking fee if the item has not been used. In order for returns to be accepted, your items must be returned within 30 days from receipt of your order. If you wish to return any part of your order, you must contact us first for a return authorization before sending your order back to us. The return shipping fee is your responsibility.

 For international returns, you will also be responsible for the brokerage fees that may be applied. These fees may be applied after the return has been completed.

 Upon receipt and inspection of returned product(s), we will credit your PayPal account for the amount paid for the item(s) minus the 20% restocking fee.

 Returns for Residential Shipping Addresses

 Regularly stocked, non-equipment items may be returned if unused, within 30 days from receipt of your order. A 30% restocking fee will apply to such returns. If you wish to return any part of your order, you must contact us first for a return authorization before sending your order back to us. The return shipping fee is your responsibility.

 For international returns, you will also be responsible for the brokerage fees that may be applied. These fees may be applied after the return has been completed.

 Upon receipt and inspection of returned product(s), your Paypal account will be credited for the amount paid for the item(s) minus the 30% restocking fee.

  

SHIPPING POLICY

  Shipments

 Currently we only ship every Thursday.  Common carrier deliveries range from 1 to 10 days for delivery, depending on your proximity to the shipping origin.

 You could request urgent delivery (i.e. not Thursday) for extra charges (15% of the cost of the order). TNT could also be used for quicker delivery.

 Damaged Orders - Common Carrier

 If any item is clearly damaged, or if you have any doubt about possible damage, you MUST do the following:

 •  Note it clearly on the bill of lading before signing it

 •  Keep your copy of the bill of lading

 •  Contact us as soon as possible

 If part or all of your shipment is damaged and you did not note this in any way on the bill of lading, we CANNOT guarantee any compensation for damages.

 Delivery Appointments

 Most Common Carriers require a delivery appointment for residential deliveries. If the carrier attempts delivery after the appointment is made and no one is available to receive the delivery, an additional delivery fee will be charged.