Do you have to add tea to bubble tea?


Do you sell red tea?

Red tea is the Chinese name for what we call ‘black tea’ in the west. They are in effect, the same thing. Therefore, yes we do sell Red Tea.


What tea do I need to buy?

This is down to your own preference. The flavourings of the tea will slightly change the taste of each drink. We recommend you to use jasmine green tea for fruitier drinks and assam black tea or roasted oolong for the milkier drinks. 


Tapioca Pearls

How do I store uncooked tapioca pearls?

For unopened bags, please keep them in a cool dry area away from sunlight.

For opened packets, please wrap them up tightly to ensure no air gets to them and use witin the expiry date.

You can also store in the fridge or vacuum pack them as well.


What is the shelf life of tapioca pearls?

The shelf life of our pearls is around 6 months from manufacture.

However, please note shipping time from Taiwan is normally 5-6 weeks.

How many servings do I get per 3kg & 500g bag?

Each bag will give approximately 90  & 6 respectively servings dependent on serving size.


How long should I keep cooked tapioca pearls for?

4 hours is the recommended time. Any longer than this and the quality of the pearls will decrease. It is probably best to cook small quantities at a time to ensure none are wasted and they remain fresh at all times.


How do I store cooked tapioca pearls?

You can store them at room temperature and covered in sugar syrup/fructose/ to ensure the pearls do not start sticking to one another. Do not put them in the refrigerator as this will harden the balls. For fresh pearls, they should be consumed within 4 hours otherwise they may become too soft.


Why are my pearls too soft/too hard?

Pearls may be too soft as they have been overcooked and vice versa. They may be too hard as they have not been cooked long enough or because they have been kept in the refrigerator.

Pearls should not be kept for more than 4-6 hours because after this, they may become too sticky and soft. Also, please do not refrigerate them as they will become too hard.

For icy drinks like slushes/ice blended drinks, these may also harden the pearls. Some places avoid this by putting the tapioca on top of the slushy.


How do I make tapioca pearls?

Please check our Recipe.

What are tapioca pearls?

The tapioca pearls are no doubt the distinctive calling card of bubble tea; the component that many believe put the bubble in bubble tea. (It is in fact the bubbles in the foam found after vigorously shaking that puts the 'bubble' in the name!)

Also known as ‘boba’ to some, the tapioca pearl is made up of sweet potato, cassava root and brown sugar. When cooked properly, they will have the consistency of a 'gummy bear' in that it is soft and chewy

There are different types of pearls that can be found; we have the traditional 8.5 mm black tapioca pearl - this is by far the most popular type of tapioca.

Remember to cook your tapioca balls to the perfect consistency or they may end up ruining the drink rather than adding to its unique drinking experience. Refer to our tapioca recipe for guidance: Tapioca Pearl 8.5mm Recipe

An alternative to tapioca balls are jellies, popping pearls - even puddings can also be added for a unique tasting experience! We have a great ‘chew’ selection – pop back every so often to check out what’s new!



How long is powder shelf life?

Our powder shelf life is 1 year from production. This shelf life is for hot countries and can actually last longer in cooler countries.

Once powders are opened, please store in air tight container and use within 6 months.


How do I store powders?

Unopened – in a cool dry place.

Opened – in an airtight container.


How many drinks can you 1kg bag of powder make?

Our  powder mixes (1kg bag) uses approximately 45g per drink meaning each bag can make approx. 22 drinks. This is dependent on how strong you would like your drink as you would adjust accordingly.

What do I use powders for?

Powders can be used for your normal bubble tea drinks and also drinks like milkshakes as they tend to be creamier. You can also use powders to create delicious ice cream flavours like taro which you would not normally find elsewhere.



How do I store syrups?

Unopened – in a cool dry place.

Opened – in a fridge preferably but can be in cool dry place.


How many servings do I get per bottle?

Our standard bottles are 5kg (approx 4000ml). If you use  40-50ml shots per drink, this equates to around 90 servings per bottle. 


How much syrup do I use?

Again, syrups are very strong and concentrated so only a little is needed. For a normal milk tea, we tend to use around 40ml shots. You can add more/less dependent on your preference.


What are the different syrups you have?

We have numerous flavours of syrups as you can see by our menu. The fruit syrups contain up to 25% real fruit juice content and can be used to make hot drinks, cold drinks, slushies etc. 


Do I use syrups and powders together?

No – they have different uses and should not be mixed. Powders tend to be creamier and are ideally used for milk-based drink like taro and milk tea.

Syrups are used for fruitier drinks for flavours like peach, green apple and lychee. Adding cream to syrups may curdle the drink. We offer a range of Premium syrups which can be used with creamer.


What do I use syrups for?

Our syrups are great tasting to create alternative drinks and really expand your menus. As syrups are strong and concentrated, you only need to use a little to get a fantastic flavour. Some uses are syrups are below:

- Fruity flavoured bubble tea

- Slushees

- Fruit-flavoured infused tea - e.g. hot passion fruit jasmine green tea

- Fruity soda pop drinks

- Ice cream/dessert syrups


Jellies and Popping Pearls


How do I store the popping pearls?

Unopened – in a cool dry place.

Opened – in a fridge.


How do I prepare juice balls?

Not only great looking and colourful, adding another dimension to your drink, they require zero preparation. You can just add a scoop out the tub whenever you need.

Simple. Fun. Delicious.


What do I use the popping pearls for?

Coming in various flavours and colours, these juice balls will be sure to provide a fresh look and taste to your drinks or as a separate dessert. You can add them the bottom of your drinks replacing tapioca pearls or mix them up. Alternatively, you can mix in with slushes or have them separately as part of a dessert.

Experiment and enjoy.


What are popping pearls?

These look like tapioca pearls but instead have juice on them and will pop in the mouth. They are also known as popping boba, coating juice. Each ball is filled with a fruity flavoured juice of your choice and when bitten, the juice flows out mixing with your drink or dessert. Yum! They taste fantastic and are a great alternative to pearls and jellies.


How do I store jellies?

Unopened – in a cool dry place.

Opened – in a fridge.


How much jelly should I use?

It depends on your use. You can use them same as your tapioca pearls, you can mix and match pearls and jellies or you can just add a scoop into a dessert like ice cream or fro-yo.


How do I prepare jellies?

Jellies are ready to serve and require no preparation. Just scoop into a cup or a bowl and its ready!


What do I use jellies for?

Jellies are a popular alternative to tapioca pearls. You can choose to add them with the pearls or on their own. Some people prefer this because they require no cooking time. You can also create colourful drinks with different layers of jellies and pearl displays to make your own unique drink.

You can also add them to desserts for a fun, new way to use them.


Equipment and Machinery


What are the warranties on machinery?

Each machine will have a 1 year manufacturer’s guarantee.  The blender motor base comes with 5 year warranty.


What design does your sealing film have?

Our sealing film has a generic design which we change every so often – we also offer a plain sealing film.


What is the size of one scoop?

One level scoop measures approx. 17g


How many cups can a machine seal per roll of film?

Each roll of sealing film:

Seals approx. 4000 cups for PP film and 2800 cups for ES film.


What size cups do the machines seal?

The machine seals cups with a 95mm diameter but we could customised the machine to seal any cup size (up to 100mm dia)


What is a sealing machine and why are they used?

A sealing machine is used to form a plastic sealed lid over your cup ensuring no liquid escapes. This is ideal for take away cups as there will be no spillage and remain fresh for slightly longer. We also sell handy plastic bags (2-cup, 4-cup available) to hold the sealed cups in.


What does a shaking machine do?

A shaking machine shakes the drinks for you, saving you time and ensuring the drinks have been vigorously shaken. They are technically also the original way to make bubble tea.


Am I supposed to use a blender or a shaking machine?

This is entirely down to you and your preference. Bubble tea was originally made by vigorously shaking a cocktail shaker to create the foam and bubbles on top to make “bubble tea”. If you are doing this 100 times a day, you are most likely going to get tired – and probably very big muscles. A shaking machine will save time as they can shake 2 cups at once and you can prepare other things whilst the drinks are being shaken. This would be the original way to make bubble tea.

Some cafes use blenders to blitz the tea which also has the same bubble effect as a shaking machine.

You could also shake the cup with the product once it is sealed (only with PP film).

Whichever you choose will be dependent on your café/how you sell your bubble tea. You may not have enough space for several blenders or may find a shaking machine more efficient as you only need to change shakers for each drink.


Why do you need fat straws?

Fat straws are needed so that the tapioca pearls/jellies/popping pearls  are sucked up with ease. We don’t discriminate  – we offer skinny 6mm straws too!


What equipment do I need to start up a bubble tea business?

- Shaking Cup

- Measuring Scoop

- Containers for bubble tea flavor powders

- Container for cooked tapioca

- Stove top or burner to cook tapioca

- Pot to cook tapioca

- Strainer

- Cups & Lids

- Straws