TERMS AND CONDITIONS

PRICES & PAYMENTS

All our prices advertised online are exclusive or no taxes. All tea and Toppings including popping pearls and jelly are GST free. Other products will add GST.

We accept all credit cards at no extra cost (including VISA, Mastercard, AMEX, etc)

We are happy to advise that we now offer payment AFTERPAY & ZIP and also digital wallets including Google Pay, Apple Pay, Allipay, WeChat Pay. These are all done through STRIPE.

Also offering PAYPAL PAY BY 4.

All our prices advertised online are exclusive or no taxes.

Wholesale prices applies for carton orders. Please select applicable bulk order you want to order with their applicable prices.

RETURNS & REFUNDS

If you are not entirely satisfied with your purchase, we're here to help.

Returns

No returns of food items are accepted.

Refunds

Refunds are given for items damaged or wrongly shipped products. We will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.  

 

SHIPMENTS

We aim to release your order for shipment the same day. We use common carriers for all orders (even for local orders). Common carrier deliveries range from 1 to 10 days for delivery, depending on your proximity to the shipping origin (Keilor East)

You could request urgent delivery for extra charges (approximately 15% of the cost of the order).

Australia Wide Shipping - We ship Nationwide!

Please provide physical home or work address for deliveries. We do not deliver to PO Boxes or Parcel Locker.

SHIPPING TIME

We do ship most items using Direct Freight Express (unless you pick Sendle as another option). Please use this link to check transit time from when we dispatch your order.Your item are being shipped from Tullamarine 3043

 

SHIPPING COSTS

We can offer FREE SHIPPING to Melbourne, Sydney, Adelaide & Canberra Metro for orders over $500. Please call us on  0425 844558 for coupon code.

Your orders will be shipped from Tullamarine 3043 and shipping cost is based on weight and postcode. For example:

Melbourne Metro: $8.20 + 0.20 per kg
Sydney Metro: $11.00 + 0.30 per kg
Brisbane: $13.00 + 0.48 per kg

 

DAMAGED DELIVERIES

If any item is clearly damaged, or if you have any doubt about possible damage, you MUST do the following:

• Note it clearly on the invoice/packing list before signing it

• Keep your copy of the invoice.

• Contact us as soon as possible

If part or all of your shipment is damaged and you did not note this in any way on the bill of lading, we CANNOT guarantee any compensation for damages.

 

DELIVERY APPOINTMENT & REDILIVERIES

Most Common Carriers require a delivery appointment for residential deliveries. If the carrier attempts delivery after the appointment is made and no one is available to receive the delivery, an additional delivery fee will be charged.

 

PRODUCT DESCRIPTIONS AND IMAGES

We strive to provide the most accurate images and description of our products as possible. However, some product images may be difficult or impossible to obtain. In that case, we will use the closest representative image we can find for the product. These representative, illustrative images may show optional accessories or features, or may be an image of a similar product.

Therefore, we recommend that you carefully read the product description. If you have any questions or concerns about a product even after reading the description and product literature, please contact us on 03 9013 2688 before placing your order.

 

PRIVACY POLICY

We, REIPAK PTY LTD are the owners of the https://www.bubbletea.com.au website. We are committed to protecting your privacy and security. Any information you as user of the website provide is received, stored and managed by us in line with our Privacy and Security policies detailed below which is in line with Australian regulation. By using our website, you are agreeing to this policy and the use of cookies in line with the terms in this policy.


Privacy
This Privacy Policy explains how Bubble Tea Store ('We/Us/Our') collect, store and use your personal data when you browse and use www.bubbletea.com.au (the 'Website'), and when you provide us with your personal data. Please read this Privacy Policy carefully.


By accessing, browsing or otherwise using the Website you confirm that you have read, understood and agree to this Privacy Policy. If you do not agree with any part of this Privacy Policy, you must not use the Website.
REIPAK PTY LTD
8/22 Disney Ave. Keilor East
Victoria, AUSTRALIA


We respect your right to privacy and are committed to maintaining it. We only collect, store and process your personal data in accordance with the General Data Protection Act, which came into force on June 01, 2019
You can surf our website without indicating your name or other personal data. Any data collected, is only analysed for statistical reasons, and serves for the improvement of our offers. You as user remain completely anonymous.
Personal data is only collected if you enter it for the transaction between you and us or at the creation of a customer account or for the registration to our email newsletter. This data is only used for the settlement of the contract and the execution of your enquiries. After the complete settlement of the contract and the complete payment of the goods, your data is saved considering storage periods in terms of commercial and tax legislation. After expiration of this period the data is deleted.

 

If you respond to a promotion or contest, we ask for your name, address and email address. We use this information to perform the action, to disclose the winner(s), and to measure the response to our marketing campaigns.
After the contract settlement, your email address is only used for the advertising purposes in form our newsletter if you had agreed to receive our electronic newsletter. You are able to unsubscribe from the newsletter at any time via the link in the newsletter or you can inform us of this by sending an e-mail or calling our Customer Service team on +61390132688. We will immediately delete your email address after receiving such notification.
The personal details you provide when registering with us as a client can be viewed and altered at any time by you, in the ‘Login’ section of the website.
We only share your information in these circumstances: with agents (including credit reference agencies, credit card clearing agencies transport/logistics companies and our third-party customer services provider), if and when our company is ever sold or purchased by another company, or with outside research agencies for research about our own goods and services. We will never pass your data on to a third party for marketing purposes.
If you choose or are provided with a password you must treat such information as confidential and you are responsible for any activities that occur under your account. We shall not be liable for any loss or damage which may arise as a result of any failure by you to keep your password or other account information confidential.

Data transfer internationally
Information we collect may be stored and processed in and moved between any of the countries we operate in. We will comply with the General Data Protection Regulations in respect of any such transfers. Please be aware that such countries which are outside of EEA may not have the same level of data protection as the United Kingdom, however our collection, storage and use of your personal data will continue to be governed by this Privacy Policy.

 

Access to your Information
Under the General Data Protection Regulations, you can request to access the details we hold on you (including what is being processed, where and for what purpose), to have your data rectified, to have your data moved to another organisation (for free) or to be removed from our database, by emailing sales@bubbletea.com.au

We will provide you with an electronic copy of the data we hold on you via email within as soon as reasonably possible but no longer than 1 month from the date of request.

You also have the right to stop the collection of this information on you and delete any information we hold on you. If you have any further questions concerning the collection, execution or usage of your personal data, do not hesitate to contact us. The same applies for correction desires concerning your personal data and for revocation of agreed consents.


Complaints
If you feel your personal information has not been collected lawfully or has not been processed within the General Data Protection Regulations, you have the right to lodge a complaint with the Information Commissioners Office by visiting: www.asic.com.au

Security
At Bubble Tea Store, we take your online security very seriously. Full details of how we protect the information you provide us are given below.
Our website uses the latest technologies to provide a safe, secure site for electronic commerce transactions, including secure socket layer (SSL) technology for payment transactions. SSL is a method for establishing a link between one computer and another safe one. Banks also use these links for online banking. You will recognise an SSL link by the little padlock which appears on the lower right in the menu bar of your browser and at the address bar which begins with "https" instead of "http". In this case the "S" stands for "secure".

E-mail correspondence is not a secure means of communication as it is a free format text and cannot be encrypted. Although we use advanced security measures to protect your information against loss, misuse and alterations, because of the nature of the internet we cannot guarantee the security of your information provided to us over the internet and cannot be held responsible for this.
 
Cookies
What are cookies?
‘Cookies’ are small text files that are stored on your computer. Our online shops use cookies to improve and to secure our internet presence - for example to increase the navigation on our platform. Furthermore, cookies help us to analyse the frequency of our webpage views and the general navigation. Please note that some of these cookies are transmitted from our server to your system. In most cases these cookies are so called "Session -Cookies". Session cookies are deleted automatically from your hard-disk after your visit of our shops. Other cookies remain on your computer and allow us to recognize your computer during your next visit (so-called ‘persistent’ cookies). These cookies allow us to welcome you with your username and spare you retyping of your password and filling out forms with your data for subsequent orders.

 

Are cookies safe?
Yes. The information stored in cookies is safe and anonymous. They do not contain any information which could personally identify you and your account security is never compromised. You can find more information about cookies at https://www.allaboutcookies.org
 and https://www.youronlinechoices.eu/.

Cookies used on our website
Below, you can see the full list of cookies we use:

 

This website uses cookies. We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.
Cookies are small text files that can be used by websites to make a user's experience more efficient.
The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.
This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages. Your consent applies to the following domains: www.bubbletea.com.au

 

WHOLESALE SUPPLY- TERMS AND CONDITIONS

GENERAL CONDITIONS

1.    Effect of this Agreement

The Agreement applies in relation to any goods we sell you even if it is not signed and it overrides any inconsistent terms or conditions in any purchase orders or other documents you use (unless we specifically sign a document agreeing otherwise).

2.    Quotations

Prices and other details in any quotation, pro forma invoice, email or other document that we provide are only valid for 30 days or such other limited time period as stated in the document.

3.    Orders

You acknowledge that once you place an order or projected order forecast with us, we may order or manufacture goods especially for you and we may not permit you to vary or cancel the order unless you compensate us for the losses we incur or we otherwise consent.

4.    Price and price increases

We will notify you of the price for the goods when you place your order. In limited circumstances out of our control we may need to increase the price if there is an increase in our costs between the date of an order and the date the goods are ready for delivery. If this occurs, we will notify you and you will have the option to cancel your order but we will not be liable for any losses you incur in connection with the cancellation.

 

5.    GST

Unless otherwise stated, the prices for the goods are exclusive of Goods and Services Tax (GST). You must pay GST at the same time and in the same manner as the consideration for the goods. We will give you a tax invoice showing the applicable GST.

6.    Delivery

We will use reasonable endeavours to deliver the goods to the delivery point and on the date requested in your order. However, we will not be liable for any losses you suffer as a result of a delay or failure to deliver the goods.

You shall carefully inspect the goods on delivery and having verified that the quantities are correct and sign the delivery note accordingly.  

No liability in respect of goods found to be damaged on delivery, or, had a careful inspection been carried out by you on delivery, which would have been found to be damaged, or for shortages, or for noncompliance with their description, will be accepted by us unless written notice thereof is received by us within 24 hours of delivery.

We shall accept no liability should a delivery note be annotated as “Signed Unchecked” or any other similar conditional acceptance.

 

7.    Risk in the goods

Risk in the goods will pass to you when you take possession of them.

8.    Payment terms

You must pay us for the goods on the payment terms in the Key Terms. However, if we consider (in our absolute discretion) that your creditworthiness is unsatisfactory or the amount would exceed our credit limit, we may require you to pay for the goods on or before delivery.

9.    Interest on late payments

If you fail to pay us strictly within the payment terms then you must pay the annual interest rate on late payments in the Key Terms. The interest will be calculated daily on the amount outstanding.

10.    Title and our security interest

Although you will assume the risk in the goods when you take possession, until you pay for them:

•  we will retain ownership and title;

•  you hold them on our behalf as fiduciary bailee; and

•  if we request, you must return them or permit us to retake possession of them and we will not be any liable for any loss you suffer as a result.

However, you may dispose of the goods in the ordinary course of business on the basis that you will be taken to hold the proceeds of sale or trade on trust for us until you pay for them.

11.    Enforcement expenses

You must pay any reasonable expenses (including legal fees) we incur to enforce our rights under this Agreement.

12.    Goods supplied on a wholesale basis

You confirm you are purchasing the goods on a wholesale basis to on-sell or re-supply to your customers and that as such you may not be entitled to all of the consumer guarantees under the Australian Consumer Law.

13.    Our warranties

We warrant that the goods we deliver will:

•  match the description in the invoice and any agreed specification;

•  be free of third party claims or undisclosed securities; and

•  be of acceptable quality as defined in the Australian Consumer Law.

14.    Limitation of liability

We limit our liability in relation to the sale of goods to you as follows:

•  apart from the warranties in this Agreement or any express guarantees, we exclude all warranties and guarantees (whether written or oral);

•  our liability for any claims (whether for negligence, breach of contract or statute) is limited at our option to either:

(i)    replacing the goods or supplying equivalent goods; or

(ii)    repairing of the goods; or

(iii)    paying you the cost of having the goods replaced or repaired; and

•  we are not liable for any indirect, incidental, special and/or consequential losses, liability, costs or damages; any loss of business opportunity, production, profits or savings; or any reasonably foreseeable losses.

However, this limitation of liability does not apply if it would restrict, modify or exclude your rights in a way that is not permitted under the Australian Consumer Law or other applicable laws.

15.    Variations

We may vary this Agreement by giving you written notice at any time. The variation will only affect future orders.

16.    Jurisdiction and governing law
The jurisdiction and governing law in the Key Terms apply to this Agreement. The courts of the jurisdiction are entitled, non-exclusively, to resolve disputes about this Agreement.

 

END OF DOCUMENT

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